Shipping & Returns

Last modified on 02/09/2025

1 Shipping Policy

Shipping Destinations

The BioHealth Company is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing or using our website, you agree to the terms outlined in this policy.

Shipping Methods

Our shipping options include:

  • Regular Shipping: Delivered via EMS (12-20 days through Government Post) depending on the destination.

  • Express Shipping: For expedited delivery, typically arrives in 7-12 days. Orders of 6 boxes or more qualify for free Express Shipping.

Please note that delivery times may vary depending on your location and any unforeseen circumstances. Your satisfaction is our priority, and we strive to ensure timely delivery of your order. Please note war times also may prolong shipping.

Processing Time

Orders are processed within 24-48 hours after they are received and completed. Please note that we do not process orders or ship on weekends or holidays. 

Shipping Costs

We offer free regular shipping for all orders worldwide. Expedited shipping options are available for an additional fee. Orders of 6 boxes or more qualify for free Express Shipping.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking link to monitor the progress of your package.

Shipping Restrictions

At this time, we do not have any specific shipping restrictions. However, please be aware that delivery times may vary based on your location and any local regulations that may affect shipping.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center.

For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to contact@thebiohealthcompany.com and we'll be glad to assist you with you with any questions.

Terms of Trade

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Buyer Responsibilities:

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The BioHealth Company's Responsibilities:

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2 Returns Policy

Return Period

We offer a no-risk 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request within 60 days of receipt for a full refund. Please note that the original shipping costs will be deducted from your refund, unless the return is due to an error on our part.

Return Process

To initiate a return, please contact our Customer Care team at contact@thebiohealthcompany.com. They will provide you with instructions on how to proceed.

Refunds

Refunds will be processed to the original method of payment. Please allow a few business days for the refund to reflect in your account after we have received and inspected your return.

If you have any questions or need further assistance, feel free to contact our Customer Care team at contact@thebiohealthcompany.com. We are here to help!